How to Customize

Personal, not generic — every piece begins with your photos and becomes an heirloom made with heart.

At a glance

Step 1

Choose Your Item

Select your preferred size, style, and customization options

Step 2

Upload Photos

Share clear photos — front, side, and back including any distinctive markings or features.

Step 3

We Design with Care

No templates here — our artists create a custom design just for you. You’ll receive a proof for review and approval (when applicable).

Step 4

Handcrafted by Artisans

Each piece is made by hand using traditional techniques, carefully inspected for quality, and then shipped to you with love.

What You'll Need

Good photos of your pet

(see checklist below)

Pet's name & exact spelling

Optional text (dates, short lines) for tags or inscriptions

Keep it under our character limit

[depends on the exact product, normally no more than 50 characters]

Photo Checklist

PLEASE READ
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Angles

Front, both sides, back/tail; close-ups for eyes, nose, special markings.

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Lighting

Bright natural light; avoid heavy shadows, flash glare, or filters.

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Clarity

Minimum 1500px on the shortest side; no screenshots of screenshots.

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Framing

Eye-level, not wide-angle distortion; don't crop ears/tail/whiskers.

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Colour

No beauty filters—give us the real coat colour.

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Multiple pets?

Label each photo clearly (e.g., Buddy—left side).

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Colour for ceramics

Underglaze colours can shift slightly after 1250 °C firing. Send photos in neutral daylight and, if possible, include a white card in one shot as reference. Avoid filters—what we see is what we paint.

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Angles for sculpture/3D ceramics

Include front, both sides, back/tail, and close-ups of markings; eye-level shots reduce distortion we'd otherwise have to guess-correct.

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* Example images

Simple & Honest

The Process

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Order + upload

Select options, add notes, and upload your images at checkout. you’ll receive a confirmation email.

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Design & proof (for portraits, leather carvings, and inscriptions)

We translate your photos into a clean design.you’ll receive one proof for review within [X–Y business days].

  • What you can change: minor layout tweaks, spelling, small proportion fixes.
  • What you can’t: a completely new pose or a different pet (that’s a new design).
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Hand-crafting

Our makers build your piece using time-honoured techniques. Handmade means subtle variations—this is a feature, not a flaw. Ceramic flow (core stages): forming (incl. joining), trimming/refining, bisque firing at ~800 °C, hand painting (underglaze), glazing, kiln loading, high firing at 1250 °C, detail finishing/polish. Drying and kiln schedules are real constraints; rushing risks cracks/warping, so we don’t.

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Quality check & shipping

We inspect, pack securely, and dispatch. you’ll receive tracking.

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Lead Times & Shipping

Design proof icon

Design proof

[3-5 business days] from order.
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Making time

  • ‣ Leather tags/key fobs:
    [5-10 business days]
  • ‣ Ceramics:
    [5-10 business days] making window excluding shipping. Includes drying, bisque, glazing and a kiln cycle. Firings are batched; rush capacity is limited and may add [£30] kiln-priority fee.
  • ‣ Wool sculptures:
    [5-10 business days]
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Delivery

UK standard [5-10 working days] after dispatch; express options available. Ceramic parcels are insured against transit damage: see Returns for how to report issues within [48 hours] of delivery.
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Gifts/Deadlines

Tell us your date; if it's not realistic for hand work, we'll say so upfront.
Why They Last

Materials & Finishes

Ceramic

Our high-quality ceramic pieces are crafted from premium clay and fired at 1250°C for durability. Each piece is hand-painted with food-safe underglazes and finished with a clear protective glaze.

Colours may shift slightly during firing—a natural characteristic of handmade ceramic art.

Leather

Genuine full-grain leather that develops a beautiful patina over time. We source our leather from responsible tanneries committed to ethical practices.

Each leather piece is hand-cut and dyed using eco-friendly processes, ensuring longevity and resistance to wear.

Wool (for needle felting)

100% pure wool sourced from sustainable farms, chosen for its exceptional felting properties. The natural lanolin in the wool helps the fibers bind together securely.

Each sculpture is carefully crafted with attention to detail, capturing the unique features and personality of your pet through the texture and colour of the wool.

Hardware & packaging

Stainless steel hardware that resists corrosion and tarnishing, ensuring your keepsake remains beautiful for years to come. All metal components are nickel-free for sensitive skin.

Our packaging is eco-friendly, using recycled and recyclable materials whenever possible. Each item comes, perfect for gift-giving or safekeeping.

Acrylic portraits

We offer a range of custom finishes to add a touch of personalisation to your piece. Whether you want a unique colour scheme, a custom pattern, or a special effect, we can create a finish that complements your design.

Contact us to discuss your custom finishes and get a free quote.

Clear Boundaries

Revisions Policy

Included

One round of minor edits at proof stage.

Extra changes

Available at a fair craft fee
[£20 per round].

After approval

We move straight to making; structural changes aren't possible.

For ceramics, changes are only possible before glazing.

After glaze application or once a piece is in the kiln, structural or colour changes aren't feasible. Expect minor tone variation inherent to high-temperature underglaze work; this is not a defect.

Additional redesigns beyond the included proof are available at [20% of the selling price/round].

Handmade Reality

Cancellations & Returns

Before design work begins

Full refund.

After proof is issued

Partial refund based on work completed.

After making starts / custom goods received

No refunds available once production has started.

Ceramics—Transit damage

Please contact us within 48 hours of delivery with photos of damage.

What We Won't Do

  • Copy other artists' work or use trademarked characters/logos.
  • Promise same-day handcraft turnarounds.
  • Call a stock template custom.
  • We won't use low-temperature overglaze decals that wear off quickly.
  • We won't use heavy-metal glazes or unsafe shortcuts to fake bright colours.

Care & Handling

Leather

Leather
  • keep dry;
  • condition lightly over time;
  • expect a natural patina.

Acrylic

Acrylic
  • dust with a soft cloth;
  • avoid abrasives and direct high heat.

Wool

Wool
  • display away from pets' reach;
  • avoid moisture and heavy handling.

Ceramics

Ceramics
  • Food-safe, lead/cadmium-free.
  • Microwave- and dishwasher-safe.
  • Avoid thermal shock (e.g., freezer-to-boiling water, or direct flame/oven).
  • Do not use metal scouring pads or abrasives.
  • Minor surface pinholes/brush textures are normal marks of handcraft.
  • Use felt pads if placing on delicate surfaces.

Pricing & Taxes

  • Prices shown at checkout reflect your chosen options.
  • Taxes and shipping are calculated by destination at checkout.
  • Duties (if any outside the UK) are the customer's responsibility.We'll keep packaging documentation clear to avoid delays.

Privacy & Photo Use

Your photos are used solely to create your item and for internal quality records. We don't post customer photos or finished pieces publicly without your permission.

Need Help Before Ordering?

Tell us your deadline, your item, and attach a couple of photos—we'll advise honestly before you purchase.